How can a team track the time spent on general inquiries?

Adding a time tracking column and setting up relevant automations is an effective way for a team to monitor the time spent on general inquiries because it allows for real-time tracking and documentation within the project management platform. Time tracking columns provide a structured method to log the amount of time dedicated to each inquiry directly on the board where the work takes place, ensuring that all team members can input their time as they progress through their tasks.

By using relevant automations alongside this time tracking feature, the team can streamline processes, such as sending reminders to log time or automatically updating the status of inquiries based on the time spent. This combination improves transparency and accountability, allowing the team to analyze the data collected, identify trends, and adjust their processes as necessary to optimize efficiency.

In contrast, requiring users to submit daily reports may not yield comprehensive and accurate tracking since it relies heavily on individual discipline and could result in inconsistencies. Estimating time weekly based on inquiry counts can introduce inaccuracies due to the variable nature of different inquiries, while delegating inquiries to different team members does not inherently track time spent but rather manages the distribution of tasks. Thus, the time tracking column provides a more systematic and accurate methodology for understanding the team's efforts on general inquiries.